Showing posts with label the media. Show all posts
Showing posts with label the media. Show all posts

Monday, May 24, 2021

The Comment That Went Viral

I subscribe to the online edition of the New York Times.  There's a feature in it -- the comments section -- of which I'm particularly fond. Roughly half the articles, and nearly all of the Op-Eds and Guest Essays, have a comments section.  On any given day there are thousands of comments from readers -- in fact, sometimes a single article by itself may receive over a thousand.  It's like the old "Letters To The Editor" of the print era on steroids. 

It's easy to make a comment.  Here are the rules of the game:

-- comments are moderated for being "on-topic" and "civil"; 

-- they cannot exceed 1500 characters;  

-- each article which permits comments has a time limit for submissions.  If you get to it too late, it will be closed;

 -- you can make a comment to a comment (a "reply").  Thus discussions occur among commenters.

-- comments can be "flagged" by readers as inappropriate.  They may then be removed by moderators.

-- you can click "Recommended" beneath a comment if you really like it.  These "Recommended" comments can then be viewed in a window of their own when you click on "Reader Picks".  They're listed in order of which got the most.  This creates a popularity contest of sorts among the readers.  

-- there's also a section called "NYT Picks".  Click on that and you will see the comments chosen as most deserving of attention by the moderators of the Opinions Section. 

-- and finally there's an icon for "All" comments, listed in chronological order.

Because the Times is one of the most widely read and respected papers in the U.S. (and the world), it attracts readers who are often quite well-versed in the subjects being written about and their comments may offer a new perspective that had been overlooked by the author of the article.  It tends to be a smart crowd.

I consider myself well-versed in certain areas: New York City in general; taxi driving and the taxi business; transportation; and, of course, my own experiences with the human race as a longtime NYC taxi driver.  If I feel I have something relevant to say to an article in these zones, I will often make a comment using the pen name "Old Yeller".  

So here's what happened...

On August 24th last year the Times ran an Op-Ed by Jerry Seinfeld called "So You Think New York Is 'Dead' (It's not.)"



In his piece Jerry came down pretty hard on "some putz in LinkedIn" (the owner of a comedy club in Manhattan who, after relocating to Miami, had written what was basically an obituary on the city.) Jerry kicked the guy's butt, so to speak, and made a good case for the city's resilience and revival.  Before the comments section was closed it received a whopping 2,740 comments. One of them was mine.  And thus began the journey of a comment...

-- I started my day on August 24th as I always do, reading the Times over breakfast.  And after breakfast.  I did not see Jerry's Op-Ed.  

-- Later in the day I received an email from my buddy in the U.K., Jodie Schofield, alerting me to Jerry's article and providing a link.  How could I have missed this?  I read the article, loved it, and immediately wrote this comment:

"I've been a NYC taxi driver for many, many years. My favorite type of ride is the rare one of picking up a man who has just emerged from a hospital following the birth of his first child. It is the best day in his life and I usually find it difficult to hide my own tears of joy as he tells me all about it.
My second favorite ride is similar. It is a young person with a dream who is coming to New York City for the very first time. I am the taxi driver taking him or her to Manhattan from the airport. I insist on the Upper Level of the 59th Street Bridge as our route. Excitement grows as the city grows larger and larger as we approach Manhattan. Finally, almost at ground level, the ramp takes us so close to the surrounding buildings that we can actually see the people inside. Touching down on E. 62nd Street, my newly minted New Yorker is experiencing for the first time the "energy" that is so often spoken of. It's like watching a child approaching a roomful of birthday presents. All things are possible. It will take more than a crumby pandemic to change that."



-- About 15 minutes after I submitted the comment I received an email from the Times telling me it had been approved. (Normal procedure, they do that for every comment they publish.)

-- An hour later I checked the comments section of Jerry's article to see if I'd received any "recommends" or, better yet, if my comment had been chosen as a "NYT Pick". It had received a handful of recommends but was not a NYT Pick. Oh, well.

-- After another hour, I checked again. I discovered that my comment had miraculously been switched from the "All" section to the "NYT Picks" section! Wow, that never happens, at least not to me. Wondering what could have caused this momentous turn of events, I found that a reader named Flaminia from Los Angeles had made this reply to my comment: 

"@Old Yeller, THIS should be a Times pick."

Apparently a moderator agreed. In the contest of Which Comment Gets The Most Recommends, this is a big deal. The elite "NYT Picks" comments are seen by more readers than the ones in the "Reader Picks" and "All" parts of town. More views means more Recommends.

Unbeknownst to me, a fire was being lit. I'm not sure of the exact timeline, but as far as I can tell it began in the morning of Aug. 25th with a tweet from Morgan Von Steen (@mvonsteen, who tweets about "design & technology in government, especially New York"). She tweeted:

This comment on
's piece in made me tear up. Pleading face 

And then she posted the comment itself.  

As the day went on, Morgan Von Steen's tweet generated over 9,000 retweets, more than 1,400 Quote Tweets, 76K likes, and a swarm of comments, many reminiscing about their own first ride into Manhattan, their ride in a taxi on the day their first child was born, and especially about their love affair with New York City.  

We were off to the races.

-- Upworthy.com on Instagram posted Morgan Von Steen's tweet, generating another 53K likes:





-- The attention the comment was generating got on the radar of the NY Times Opinion Section people.  They highlighted it on LinkedIn:






-- My daughter, Suzy, and my nephew, Sanjay, alerted me that my comment was apparently going viral.  That was exciting, but, wait! People reading it would only know that some cab driver in NYC calling himself "Old Yeller" had written it.  I want people to read my book and my blog, of course, and they don't know that "Old Yeller" is me.  Some clever way to identify myself was needed...

-- I went back to the replies to my comment in the NYT Picks.  I discovered that Patricia Caiozzo from Port Washington, New York, had written: "@Old Yeller.  Your post is excellent.  Perhaps you write in your free moments?  You should."  

Perfect!  

-- I replied: "@Patricia Caiozzo. Thanks, Patricia.  In fact, I do.  I have a blog called 'Cabs Are For Kissing'.  Hope you'll stop by."  And then I added a link to my blog.  Now not only readers of the Times could find me, but the moderators of the Opinions Section could, too.  And for the next few days, presto, the hits on my blog went out the roof.

-- At the same time Suzy got on Twitter to inform commenters who were wondering who this "Old Yeller" guy is and shouldn't he write a book or have a column in the Times or something, that Old Yeller is her father and he did write a book, and here's the name of the book, and he has a blog, too, and here's the link to that.  (This is why you have children.)

-- Jodie in the U.K. did the same thing, except for the part about me being her father.  There is no truth to that rumor.

-- A few hours later Sanjay alerted me that Gov. Andrew Cuomo had retweeted Morgan Von Steen's tweet and had added: 


-- My head was beginning to swell.  Governor Cuomo, wow!  It was almost enough to make me forget that he had renamed the new Tappan Zee Bridge after his own father.  

-- And my head-swelling problem was not helped when an article from the online business magazine Fast Company was brought to my attention, claiming that "the best thing about about Jerry Seinfeld's 'NYC Is Not Dead' article is this cab driver's response" (click here for that.)  Could my comment have upstaged the great Jerry Seinfeld?  Is that possible?  I'm thinking I may need to have the doors in my house widened so my head can fit through. 

-- To make my head-swelling matters worse, there was this from supermodel Bella Hadid, with 32 million followers on Instagram:





-- And then her sister, Gigi, another supermodel who has 50 million followers on Instagram, did the same. 

-- On Aug. 26th, more media attention in this article in the Daily Mail in the U.K. 

-- After that it became difficult, if not impossible, to figure out the numbers the comment generated.  If there's some way of calculating this I'd like to know about it, but I guess it's safe to assume it must have been in the millions.

 

NY Times Interview

On Aug. 27th I heard from Shannon Busta, an editor on the NY Times Opinion Desk, informing me that as far as she knew this was the first time a comment to an article in the Times had ever gone viral, and asking if I'd be interested in being interviewed.  I was.  It was half an hour, live -- which is the interview equivalent of walking on a tightrope.  

Click here to see the interview.


Why Was The Comment So Popular?

For one thing, it was short and to the point.

It was written at a time when virtually the entire human race was suffering from a mutually shared reality, and with no end in sight.

More than that, I think, it was because it has the power to rehabilitate the personal purpose line lying dormant in the minds of those who read it.  There are certain people -- you could call them dreamers or creatives -- who at some point in their lives have had an epiphany.  They have discovered exactly what their purpose is in this lifetime.  They have made a promise to themselves to pursue that purpose, no matter what it takes.  For many, this means coming to New York City.  The skyline of New York, one of the great sights of the world, is symbolic of that dream.  To recall that first moment they ever laid eyes on it is to blow apart the barriers that have been holding them down and bring their purpose back to life.  

You could just about raise the dead with that.


Two Concise Paragraphs

I've been asked where the full versions of the two stories that are tightly packaged into the comment can be found.  The story of the "newly minted father" is in this blog.  It was published on March 16, 2013.  Go to The Best Day of Your Life.

The story of the dreamer coming to the city for the first time and seeing the New York Skyline as we approached Manhattan was published in my book, Confessions Of A New York Taxi Driver.  I am including it here in my blog for the first time.  Go to From JFK or just scroll down.  It's right below this post.


And Then There Was This

In November a facsimile of Jerry Seinfeld's op-ed on a gigantic billboard was attached to the facade of a luxury apartment building under construction in the Upper East Side.  Unfortunately the Comments Section was not included!  Read about it here.

The Benson: 1045 Madison | Luxury Condominiums Upper East Side



Tuesday, November 15, 2016

Educating Joey Essex

I appeared recently on British television in an episode of the popular reality show
Educating Joey Essex.  The idea of the show was that Joey comes to America to learn about the American election.  I was Joey's taxi driver on two days of shooting.  First, picking him up at JFK and then driving him and the pro-Trump bloggers "Diamond and Silk" to the Trump Tower in Manhattan.  Joey had to keep the peace between me and Diamond and Silk as we had a bit of a difference of opinion about the candidates!

Great fun and a terrific crew.

To see an interview of Joey Essex talking about the show, click here.

To see Diamond and Silk on YouTube click here.

Pictures:





Thursday, September 01, 2016

Driverless Taxis? My Op-Ed in The Guardian

There was an announcement in the worldwide media several days ago that Uber and Volvo have been working together to develop the technology for a driverless taxi and that the first of these cars are already being tested on the streets of Pittsburg, Pennsylvania (USA).

Is this the beginning of the end of the profession of Taxi Driver?

I was asked by The Guardian, one of the UK's top newspapers (with an online edition for the US), to write an Op-Ed on this disturbing news...

Click here:
https://www.theguardian.com/commentisfree/2016/aug/22/driverless-cars-taxis-cabs-uber


Wednesday, September 16, 2015

The Taxi TV And Me

My God, how I hate these things.

For those who may not know, let me first tell you what the Taxi TV is. It's a television monitor situated in the rear compartment of all yellow and green (outer borough) taxicabs in New York City. It's not, however, a regular TV like you'd have at home. Rather, it consists of pre-programmed information, the majority of it being clips from television talk shows, along with commercials and the occasional public service announcement. The entertainment, the pitches, and the hear-ye-hear-ye's are packaged in continuous loops which the passenger may see and hear twice or even three times during the course of a ride. The driver hears it whenever the meter is turned on, which on the average is 60% of his twelve-hour shift.

The speakers of the Taxi TV are situated about 24 inches behind the driver's head. Not only does the cabbie have no control over its coming on automatically when the meter is engaged, he has no control over the thing's volume. The passenger can, with a tap-tap-tap of his finger, raise the volume to make it suddenly blasting into the driver's ears. He may also turn it off, and many do just that if they can figure out how to accomplish the task. Most, however, simply ignore it while conversing with their riding companions or the driver, texting, or chatting on their phones. Thus the Taxi TV is, more often than not, just "noise".

And if all this weren't enough to make you scream, let me add that it was the city itself (Mayor Bloomberg, in particular) which mandated its presence in all cabs in 2008. It is there primarily to raise advertising revenue for medallion owners and the companies which won the contracts for its installation and maintenance. The drivers don't see a dime - of course!

It is very unpopular with the majority of the taxi-riding public.  And needless to say, the drivers universally hate the thing.

Well, my dislike for the Taxi TV has been welling up in me for all these years.  The only positive thing I can say about it is that it has given me a worthy replacement for my Giuliani rant.  (I had my Giuliani rant perfected to such a point that passengers in my cab, who may have made the mistake of saying something positive about former Mayor Giuliani to me, would have been happy by the end of the ride to sign a petition to have the man tarred, feathered, and run out of town on a pole.  It was a thing of elocutionary beauty.)

A few weeks ago an acorn dropped on my head and the idea occurred to me to make an offer to passengers in my cab to raise awareness of the outrageousness of the presence of a television monitor in a taxicab, or at least of its continuous noise.  I decided to give them a one dollar rebate on the ride if they would just turn off the damned sound.  

It made the New York Post.  

Click here for the link.

Thursday, June 19, 2014

Two Announcements

Book Signing And Reading

The Checker Car Club of America will be having its annual convention in Greenpoint, Brooklyn, this weekend. On Friday, June 20th, there will be over 40 Checkers, some going back to the 1920s, on display at a free public event from 3 p.m. to sunset.

On Saturday, for a fee of $25, you can also participate in an assortment of activities intended to rehabilitate your love for the iconic Checker taxicab (remember the jump seats?) as well as dine at a banquet starting at 7 p.m. where, now hear this, you can get the book Confessions Of A New York Taxi Driver signed by its author and listen to the guy read a story or two from his book.

I mean, wow!

For more information go to www.checker2014.com.

If you’re interested in the Saturday events and the banquet, contact George Laszlo, the convention’s director, at 201-206-0990.

p.s. This will be the first time the convention’s going to be held in New York in 20 years. No telling when it will be here again.


On The Radio Tomorrow

I will be the guest for the full hour on a weekly show called “The World Of Work” with host Shep Cohen on public radio WDVR FM 89.7, this Friday, June 20th, from 4 to 5 p.m.

WDVR broadcasts in the central and southern parts of New Jersey as well as the Philadelphia area. We’ll be discussing my book, the world of the taxi driver, and God knows what else.

For more information about the station and its broadcast range, go to www.wdvrfm.org.

I hope you’ll be able to tune in. Should be interesting.

Sunday, May 18, 2014

On The Radio Tomorrow In NYC

I am thrilled to announce that I will be a guest on The Leonard Lopate Show tomorrow (Monday, May 19).

Here are the details:
it’s on the public radio station WNYC - 93.9 on the FM dial, 820 on the AM dial - live from noon to 2:00 pm, and is rebroadcast from midnight to 2:00 am. My segment will run from 1:30 to 1:50. You can also hear it on your computer or device at wnyc.org. Or you could access it anytime in the future at wnyc.org/shows/lopate/archive/.

This is going to be a special treat for me because Leonard Lopate’s voice has been a passenger in my taxi for quite some time. I listen to the rebroadcast every night that I’m behind the wheel. The wide variety of types of people who appear on his program, his well-informed questions, and his good-natured humor have made him one of the most respected talk show hosts in the USA. And he’s been on the air since 1977 - the same year I started driving a cab!

I hope you’ll be able to catch the show tomorrow or, if not, by clicking onto the link above for the show's archives.

Saturday, February 22, 2014

On Early Morning TV Sunday, Feb. 23

I have done a pre-recorded interview which will be aired on television in the New York City region on NBC's The Debrief With David Ushery at 5:30 a.m. on Sunday, Feb. 23.

What's that, you say you'll be asleep at 5:30 in the morning and you're damn well not getting up to watch it? Well, so you won't feel guilty, that's what DVRs are there for!

OR if you have no DVR or are somewhere else in the world other than in the New York City region, you could do a search using these words: "nyc-cabbie-writes-book nbc" and presto you'll be able to see just the video of the five minute interview without the rest of the show.

I am happy with this interview. We did it on Thursday on the street outside the famous 30 Rock building in Midtown. The host, David Ushery, was more than accomodating by showing my book to the camera, mentioning my blog, and asking his questions in a lively manner. His show, which I've seen in the past, is done in an interesting and unique format. He walks around a newsroom and speaks with reporters about newsworthy events of the past week. You get boots-on-the-ground, insightful commentary from those close to the stories. Plus there are interviews, such as my own, with New Yorkers who've done something noteworthy. (If I don't say so myself!)

So I recommend watching the whole program if you can.

Wednesday, February 05, 2014

Time Magazine Article and Promotional Video

I've had an article published in the online edition of Time Magazine.

Click here.

It's called "The Art of Hailing a Cab". In it I offer sage advice as to the proper way of executing this vital form of urban communication. Here you will also find the official "International Taxi-Hailing Point System" which puts in ink how points are awarded for scoring hails, from 1.0 at the bottom to 6.0 - the "perfect hail" - at the very top. Like ice skating.

It's actually an abbreviated version of a section of Chapter 16, "Taxi!", from my book. Of course you'll have to buy the book to read the whole thing.

So there's the obligatory plug.

Note: When this post was originally published it included a one-minute, promotional video which the folks at Time were nice enough to allow us to include. This was put together by Scooter McCrae, the video wizard at HarperCollins, who rode around with me for six hours one night. Six hours of filming reduced to a one-minute video - that's show biz.

You can now see the video by going to the post "Get 'Em While They're Hot" in this blog.  Here you will find me navigating the streets of New York City while pontificating at the same time, a thrilling display of multi-tasking which took me years to master.

Hope you'll enjoy watching it.

Saturday, February 01, 2014

On The Radio Tomorrow

I will be interviewed by long-time radio personality Joan Hamburg tomorrow, Sunday, Feb. 2, at "11:30ish" in the morning. The interview was actually recorded last Thursday so what will be broadcast is taped and perhaps edited a little. It's about 10 - 15 minutes in length. They couldn't give me an exact time for the airing of my segment, so if you'd like to hear it I suggest tuning in before 11:30.

The Joan Hamburg Show broadcasts on WOR, 710 on the AM dial, in the New York City area. It's also syndicated nationally by the WOR Radio Network in a special weekend "Best Of" program. So if you're not in the NYC region, check for the position on the AM dial for WOR in your own part of the country. A good google search should do it.

We discussed my book, of course, but Joan is a big consumer advisor and asked a few questions about something that is often on the minds of many taxi passengers: what the hell are those surcharges on the right side of the meter all about?

Page One!

To my (and everyone else's) astonishment, the New York Post, in addition to a two-page spread in the January 19th Sunday paper, put a lead-in to the article, with my picture on Page One!

I am now one of very few people in this world who can claim to have had his picture published on the first page of the New York Post without being either a terrorist, a murderer, a politician, Lindsay Lohan, or dead. Plus I took advantage of the very rare opportunity, while purchasing several copies at a local deli, of holding the paper up to the fellow behind the counter and asking, "Does this guy look familiar?" One must seize upon opportunity when it is offered.

The article was written by Susannah Cahalan, the best-selling author of one of the most riveting books I've ever read, Brain On Fire which I recommend to you heartily. My thanks to Ms. Cahalan, to Sunday news editor Paul McPolin, and to night desk editor Mike Hechtman.

Click here for the online version of the article.

Having now acquired a taste for the Page One Experience, or perhaps just being on a hot streak, the mass circulation free morning newspaper, Metro New York, ran an article about the book on Monday, Jan. 20, and put the story, with a picture of moi, on... Page One!

Click here!

And then, on Thursday, Jan. 23, the other mass circulation free morning paper, AM New York, ran yet another article on, uh... Page One!

Click here for that, if you can stand even more self-aggrandizement.

Hotter than a firecracker!

Saturday, January 18, 2014

Media Appearances

With the U.S. publication of Confessions Of A New York Taxi Driver approaching on January 28, I will occasionally be deviating from the kind of content I usually publish here to make announcements of promotions of the book in various media.

The first of which is:

There will be a book review in the book section of the NY Post this coming Sunday, Jan. 19. I’m still not sure exactly what this will consist of, but since a Post photographer came over to Columbus Circle on Tuesday to snap some shots of moi in my cab, I’m expecting it to have a picture or two and be more than just a blurb. So please pick up a copy of the Post on Sunday if you can and check it out.

And on either Saturday, Feb. 1, or Sunday, Feb. 2 - the date is not yet certain - sometime between 10 a.m. and 12 noon on one of those days - (that’s a bit vague, isn’t it?) - I will be interviewed on the Joan Hamburg radio program. That’s WOR-710 (710 on the AM dial) here in the New York area. I'll give more precise information when I have it. Of course.

Stay tuned!

Tuesday, January 07, 2014

More Speed Of Particle Flow

I picked up a twenty-something fellow a few nights ago in Chelsea who was on his way to 57th Street and 3rd Avenue in Midtown. For five minutes there were no words spoken between us except for my “hello” and his announcement of his destination. And then, this:

“Are you the Eugene Salomon who wrote the book Confessions Of A New York Taxi Driver?” I thought one of my ego gratification wet dreams had finally come true - I’ve gotten someone who’s already read my book as a passenger in my cab.

“Yes, I am,” I replied as I geared up mentally for some serious adulation. Surely he was about to tell me that not only had he read the book, he loved the book; no, no - he adored the book, he couldn’t put it down, he’d told all his friends about it! It would be as if he’d just read The Shining and the next day there was Steven King somehow sitting in his living room. Incredible!

“You read it?” I inquired, buoyantly.

But no, he had not.

Deflated, I asked him how, then, did he know about the book and me? His answer was something that is really a sign of the times: he’d looked at my name on my hack license and silently did a search on his device while we were driving across 23rd Street. And there it was.

It was another example of the world we live in today. (See the post
Speed Of Particle Flow”.) Fascinating, but kind of disturbing at the same time. Now you can sit in a cab and know whatever’s on the web about your driver without him knowing that you know. But putting aside this dubious aspect of this ability, it turned out to be the means for a lively conversation and a great ride. I told my passenger, whose name is Mark, all about the book and how it came to be. And as a reward for his interest, he is now the proud owner of one of these:





yes, a Confessions Of A New York Taxi Driver air freshener!

This is the brainchild of Victoria, my publicist at HarperCollins, who sent them out to media around the country with an advanced copy of the book to attract attention and hopefully get lots of reviews. (The scent is apple, as in “The Big Apple”. Cute.)

Publication in the U.S. will be on January 28th, so Mark will have to wait until then to get his copy - he sent me an email the next day saying that he’s pre-ordered it.

Thank you, sir!

Tuesday, January 01, 2013

On The Radio Tonight

A quick announcement for anyone who may be interested... I will be doing an interview tonight on a late-night radio show in the U.K., BBC Radio 5 Live Up All Night which is scheduled to be aired at 10.30 p.m. Eastern Time in the U.S.  That would be 3.30 a.m. in the U.K.  Not exactly prime time, but, hey, one takes what one can gets.

The show is accessible on the internet, so you can hear it from anywhere in the world.

I hope you will read this in time to be able to tune in.  Any feedback would be greatly appreciated.

Thursday, February 10, 2011

Village Voice Interview

I was interviewed last week in the online edition of The Village Voice, New York's "alternative weekly" newspaper. Here's the link:

http://blogs.villagevoice.com/runninscared/2011/02/nyc_taxi_driver.php

I liked the way it was done - questions sent to me in advance - as it gave me a chance to give thoughtful and hopefully entertaining answers. My only gripe is that some of my answers were edited out, for brevity's sake, I am told. So since, hey, I have my own voice right here, this is what I wanted people to know about one of the touchy subjects in the interview that was not published...

If you haven't ridden in a New York taxi since 2008, all cabs are now equipped with television monitors in the back seats which give out information, advertising, news, feature stories, and more advertising to passengers. The pictures and sound - the volume of which is under the control of the passenger - come on automatically when the meter is started. The speaker is about nine inches behind the head of the driver who must listen to the same repetitive programming over and over again during the course of a twelve-hour shift.

Obviously, the drivers hate these things. And most passengers, who may or may not be aware that they can turn it off, aren't too crazy about it, either.

Here's the thing that I wanted known that wasn't in the Village Voice piece, and I think it's an important point that has been overlooked by the public, the media, and the Taxi and Limousine Commission. It's that these things are dangerous. How so? They are distracting and irritating to the driver. As if driving a cab in the streets of New York City wasn't distracting and irritating enough without them!

The analogy I make to passengers in my cab when this subject comes up, and it comes up often, is how would you like it if, when you were flying in an airplane, there was a television nine inches behind the head of your pilot, the volume of which was under the control of the passengers? For that matter, how would you like it if this thing was nine inches behind the head of your bus driver? Well, guess what? Statistically, riding in a taxi is more dangerous than riding in either a plane or a bus.

Several years ago I was hailed from the street by a woman in a wheelchair. After helping her into the cab and putting the wheelchair in the trunk, she told me her story. She had been paralyzed in an accident in a taxicab in Chicago.

Have I made my case?

The main justification for the existence of the city agency known as the Taxi and Limousine Commission is to ensure the safety of the passengers. That is priority number one. So to add an unnecessary and unwanted element into the environment of the taxicab which is distracting and irritating to the driver is utterly contrary to its mandate.

And it needs to be changed.

So there is my rant. Other than its omission, I was quite happy with the interview. Hope you'll give it a click.


********
And while you're clicking, let's not forget to click here for Pictures From A Taxi!

Saturday, November 08, 2008

BBC Breakfast and the Art of the Plug

I got a lesson during the course of a single shift last week that is something any guest on a talk show must learn when he's trying to "sell" something. And that is, when you're being interviewed you've got find a way to get in the plug. It turns out to be something of an art. Here's what happened...

It began with a prearranged meeting at 6 p.m. with a couple of Australian journalists in front of the CBS Broadcast Center on West 57th Street. They had contacted me a few days prior with a request for an interview with a "real New York cabbie" about the election results. It was to be on a radio station known as 3AW in Melbourne with a talk-show host named Neil Mitchell, the most popular talk radio guy in those parts, I was told, with an audience of a million people.

So off I went at the very beginning of my shift to the CBS building and there I met my two Aussie contact fellows, Justin and Sebastian, who climbed into my cab. We chatted for a few minutes and then I was handed a cell phone. On the other end was what might be called a Professional Voice. Do you know how someone sounds who speaks for a living? It's smooth and kind of resonant without the "umms" and "uhhs" that punctuate the sentences of non-professionals. It was Neil Mitchell, and we were on the air in Melbourne.

I was asked a few questions about the election and about taxi driving in New York. I thought I answered them adequately and then, after less than a minute - zip - it was over. I had another five minutes of conversation with Justin and Sebastian and then - zip - they were off to attend to other matters and were gone. I drove down the street, picked up my first fare of the night, and the rest of my shift was underway.

But as I headed toward the East Side with my passenger, something didn't seem quite right. They had told me that I had just communicated to a million people and yet it felt like nothing. There had been no feedback. I mean, when you communicate the idea is that there's someone on the other end to receive it and an effect is created, right? Here there was just a vacuum, and it was unsatisfying. And worse than that, I had intended to mention the name of my blog on the air but the thing went by so quickly that the opportunity had slipped right past me. So I felt a bit frustrated, as well.

However, I took it as a learning experience - practice, really - because I knew there would be an even bigger fish to fry that very night. Just before I'd left my house to drive into Manhattan I had received an email from a contact person from the BBC asking me if I'd be interested in appearing on one of their shows, BBC Breakfast, at 3 a.m. They also were interested in interviewing a real New York cabbie to get a local reaction to the election, and I had called the number they'd given me and accepted the invitation.

Now you have to understand, I am not a movie star nor a head of state. I am merely a New York cab driver. I am not used to receiving one - much less two - invitations to go on the air in the very same night. So my mood was elevated and this helped me to have a better than usual night as a member of my own profession, culminating in a lucrative out-of-town job to Ridgewood, New Jersey, that on any other night would have been the highlight of the evening.

In fact it was during the return ride to the city from Jersey, just as I was crossing the George Washington Bridge, that I received a phone call from Emily, the charming producer of the show, who asked me to bring my cab right up to the site from which the show would be broadcast, the Skylight Diner at the corner of 34th Street and 9th Avenue. The plan was that I would be interviewed while sitting in the taxi. In speaking to Emily, I found out a bit more about BBC Breakfast. It turns out to be Britain's primary early morning show on the "telly". It's on the air every day for three hours and has an audience all over the U.K. of - gasp - FIVE MILLION PEOPLE.



Somehow the concept of five million viewers in the U.K. was much more intimidating than one million listeners in Australia, which I took in stride. I did the math - I get about 50 people a day in my cab. I would have to drive 100,000 shifts to reach five million. And it would take me 274 years to do it if I drove every day of the year.

But it was the next part that really got to me:

IT WAS LIVE.

Suddenly it occurred to me that a live mike equals power. I could say whatever I wanted and it would be heard by all these people, imagine that. I started to think of interesting things to say...

"The Revolution is here. I am your leader."

"REDRUM!"

"Paul is dead."

"All of you children watching, go to Mum's pocketbook right now and send the money to ______ (my address)."

"You have been abducted by aliens but when I say the words 'fidgity-doo' you will remember none of it. Fidgity-doo."

Of course, I said none of these things. What happened was I arrived at the diner at 3 a.m. and was greeted by Emily. It was an interesting sight, actually, to see this 24-hour diner with so much activity going on at that time of night. The streets in that area are quite deserted at 3 in the morning, yet here was this hub of busy-ness with the ability to transmit images and sound to the other side of the planet. I know we take this technology for granted now but, really, that is incredible if you think about it.


Emily briefed me on what was to happen which was that in about half an hour the show's host (or "presenter", as he is called) Bill Turnbull, would come out to the sidewalk, approach me in the cab, and ask me a few questions. That was all the preparation I had. So for the next 30 minutes I hung around the diner watching how the show is done while other guests were interviewed, and then, at the appointed time, I went into my cab. Out came Bill Turnbull - lights, camera, action - and the interview was underway.

He asked me a few questions about the city's reaction to the election, what's on people's minds,

and about being a taxi driver in New York, and was about to wrap up our little chat when I realized the moment of truth was at hand. If I was going to let five million people know the name of my blog I was going to have to act boldly.

So I did it.

Even though he hadn't asked me, I acted as if he had and shamelessly let the plug drop. "The job is so adventurous," said I, "that I started writing an online blog called 'Cabs Are For Kissing'."

And then, bless his heart, Bill Turnbull picked right up on that and repeated the name of the blog for all to hear again.

The result: over 3,000 hits and more than 50 comments and emails from all over Britain. And that is a great, great feeling to know that an individual can create what is essentially a personal magazine from his own home and have that kind of reach around the world. Mind boggling, really.

And so I'd like to thank everyone who took the trouble to find me here. Welcome aboard! Please come by often, and I'll try to keep it interesting for you.


********
And if that's not enough and you want even more New York, just click right here for Pictures From A Taxi.

Thursday, September 13, 2007

Politics and Taxicabs

The so-called "strike" has been over for more than a week now and I've got to say that any way I look at it I'm kind of disgusted at the way the whole thing went down. I will attempt to analyze it and give you some perspective that I'm pretty sure you haven't heard anywhere else.

But first I want to thank Melissa Plaut for including an excerpt from my post, "Taxi Strike", in her own New York Hack blog last week in a post she called "Strike!". Melissa, of course, is the Queen of the Taxi Bloggers and by doing this she introduced my blog to a much wider audience, for which I am grateful. If you haven't heard, she has just had a book published which is a must-read for anyone interested in taxi drivers, New York City, or human beings. You can order it online by going to her blog and clicking where you're supposed to click. It's easy.
I attended a reading and book signing Melissa did at a Barnes & Noble in the Village on Tuesday night which was standing-room only (I stood). The whole thing was a great affair but what I liked best was observing the pride that showed on the faces of her mother and father and family members. If you're a parent, it just doesn't get any better than this.
And now, about the strike...
What It Was
It was a two-day work stoppage, which in reality is a type of protest. It shouldn't have been called a strike at all. A real strike is open-ended - it doesn't end until there's a settlement between labor and management. This was never the intention the Taxi Workers Alliance, which called for the action, nor was it within their capabilities.

How Many Cabs Were Out?
It was interesting to hear various groups and individuals give their opinions on this. The TWA was saying 90% were out. The mayor was saying the effect of the strike was minimal. The media commentators I heard were saying that the lines for taxis at train stations and airports were longer than usual, but not too bad. The truth is there is no way of knowing for sure because taxicabs are spread out all over the city, all the time. They are never in any kind of central location, so how can you count them?
Nevertheless, I have my own estimate. The only reliable information I received came from the night dispatcher at my garage who told me on the second day that only 30% of his cabs were not working. I think it would be safe to say that the owner/drivers, who will have to pay the high costs of the GPS systems themselves, were observing the work stoppage in larger numbers. So my estimate is that 50% of the drivers, at best, did not work on those two days.
So I was wrong in my post when I predicted that it would be like 1998 when a one-day stoppage was indeed observed by 90% of the cabbies and a significant impact was made on the city. I think it's sad that so many cab drivers chose to work on those two days. No, it's worse than sad. It's disgusting.
I'm sorry. I don't buy the excuse I kept hearing from drivers who were interviewed on TV that "I have a family to feed," or "I can't afford to miss any work." Bullshit. The drivers who rent cabs by the week don't work all seven days. They all take at least one day off. So taking off two days on this one particular week was too much to ask? And for the drivers who rent cabs by the day all it meant was switching their work days around on this one particular week. That is so impossible?
No. The only reason cabbies who chose to work did so was because they knew they'd have great business on those two days due to reduced competition and a lucrative pricing system that was implemented by the city. Plus they don't think of taxi driving as really being their career so there's no reason for them to make a commitment to it.
I worked the night shift on the night before the work stoppage was scheduled to begin. As I brought my cab back to the garage, I encountered a veteran cabbie whom I have known for several years and for whom I used to have respect. He was waiting to be assigned to a cab for the upcoming day shift. In other words, he was about to become a scab.
I confronted him in a firm, but nonthreatening, way. I was truly shocked that he was working and I told him so. His reply was, "There's no union!"
Now this is a guy who about eight months ago started losing his teeth. He is now almost toothless. He epitomizes for me the individuated mindset of many New York cab drivers. It doesn't occur to him that the reason he hasn't been able to replace his teeth is that he is underpaid and has no dental plan because there is no union and that a demonstration of some unity would be at least something that could be done to improve his very obvious problem. It was pathetic.
What Was Accomplished?
From what I can see the only thing that might be considered a victory for the taxi drivers is that their complaints are far better known to the general public and to the city government than they were before. The work stoppage received a lot of publicity locally.
Unfortunately the whole thing clearly showed how weak the drivers are as a group. I mean, if you can't get drivers to agree to stay home from work for two lousy days, you certainly can't get them to do more than that. So if anyone in City Hall had any serious concerns that taxi drivers had to be dealt with - or else! - well, they don't have those concerns anymore.
I contend that when the system we operate under was created in 1937 it was intentionally designed to be unorganizable. If all the city's taxicabs could be located at two, or five, or even twenty different garages, it could be done. But when you have 11,787 medallion taxis - the number in 1937 - consisting of about 5,000 individual owner/operators and the rest divided up among something like 50 different garages, I'm afraid it cannot.

So there is no clout. Taxi drivers will have to continue to depend on whatever sense of fair play the mayor and his appointees have at any particular time. Which, even if the current administration is fair and competent, doesn't mean that the next one will be, too.
What the Mayor Did
Mayor Bloomberg and his team were well-prepared for this action. A contingency plan had already been thought up and was put into motion the moment the work stoppage began. It consisted of a zone pricing system that was more lucrative for the driver than our usual metered rates, a group riding arrangement at the airports that was also more lucrative, extra buses, and the threat of allowing the outer-borough livery cars to accept street hails and do the airport business if there weren't sufficient medallion cabs on the streets.
The mayor took to the airwaves to encourage drivers to come to work and declared to the media that the work stoppage was having no effect at all on getting around in the city. He even had his picture taken sitting behind the wheel of a taxi. He would not meet with the leaders of the TWA to discuss their grievances and offered no willingness to negotiate at all.
Only one commentator that I was aware of, Ron Kuby on WABC radio (although I'm sure there were others), mentioned that the mayor was acting as a union buster and was encouraging workers to scab, something that is not considered fair play in management/labor relations. But again, it shows the weakness of the drivers. Can you imagine what a clamour would have been created if the mayor had refused to negotiate with the Transit Workers Union a year and a half ago when there was a brief subway and bus strike? That is what is meant by "clout". If you haven't got it, this is what you get.
What the Mayor Said
Because I am knowledgeable about the history of these things, I actually found it amusing to hear how the issues of requiring taxis to install expensive GPS tracking systems and passenger information monitors were being sold to the media and the public by the mayor. He said that all he was trying to do was make the taxi-riding experience better for the public. Okay, fine. He further stated that these "technology enhancements" had already been agreed to when we accepted the fare increases of May '04 and November '06, the implication being that by going on strike we were somehow backing out of a deal we had already made.
This logic was swallowed by the NY Times in an editorial in which they said that yes, the drivers may have some valid objections, but they did agree to it when they got the last fare increase, so they should honor that agreement now.
What??
The impression that the mayor seemed to be trying to give was that there is some kind of union and that the drivers all got together and voted to accept the deal. As we have already seen, nothing could be further from the truth. Obviously, there is nothing that can be called a union.
No driver ever voted or was even asked for an opinion about these "technology improvements". The only faction of the taxi industry that was consulted were the owners of the fleets. And they are getting a piece of the action (advertising revenues from the passenger information devices). And they were not in agreement with the work stoppage. In fact, they did everything they could think of to prevent drivers from participating in it.
What the Mayor Did Not Say
In order to illustrate the kind of duplicity that taxi drivers are subjected to, I am going to have to back up a few years and explain a bit of the history of the politics of fare increases. The first thing to understand is that fare increases do not just occur when the mayor or the taxi commissioner say so. They have to go through a lengthy bureaucratic procedure including public hearings and economic studies.
However, in all the years I've been watching this process, since 1977, these hearings and studies have always been merely a formality. Once an announcement is made by the Taxi and Limousine Commission that a fare increase is being considered, it is just a matter of time - within two months or so - that the increase becomes a reality.
By December of 2001 the taxi industry had gone six years since the last fare increase. We were hurting badly. The rate of fare in NYC has always been lower than almost all other major U.S. cities to begin with (in those days the rate was $1.50 per mile and 20 cents for a minute of waiting time), plus we were in the middle of the economic calamity of 9/11. The rate of inflation was about 3 to 4 per cent per year, so the value of our earnings was in the area of 20 per cent less than it had been six years prior. I myself was working four twelve-hour shifts per week (the most my body can endure) and barely had enough to pay for my extremely modest living expenses. Out of desperation I was considering leaving my chosen ( perhaps foolishly chosen) profession.
Then finally - three to four years late in my own opinion - a proposed 26 per cent fare increase was announced by the taxi commissioner, Matthew Daus, in mid-December. My spirits immediately lifted. Thankfully there would soon be relief to what had become a bleak economic scenario.
And then, in the last week of the month and in the last week of his tenure as mayor, Rudy Guiliani, who had been to the taxi drivers what Mussolini had been to Italy, responded to a reporter's question about what he thought about the taxi drivers getting a fare increase. He said he thought they should only get maybe a 10 per cent increase and that should only go to the owners of the "new" cabs.
The "new" cabs in those days were the Crown Vics that were being manufactured by Ford to have extra leg room in the back. They were just becoming available and were beginning to hit the streets with great popularity with both drivers and passengers alike.
Now let me fill you in so you will comprehend the monumental absurdity and mean-spiritedness of Guiliani's comment. If you didn't know any better this might sound like a harsh but not totally unreasonable statement for the former mayor to have made. But here's what the general public would not know. The types of vehicles that appear on the streets are mandated by the Taxi and Limousine Commission. They make the rules. We follow them. So the cab owner who purchased one of the "old" Crown Vics did so only because the TLC said that was the vehicle you must have. And, by a new rule that was adopted during Guiliani's administration, they are only permitted to be on the streets for three years, after which time they are automatically retired.
So if the former mayor's comment was to be taken seriously, owners, who had been following the city's own rules when they had purchased a new cab, say, a year ago (and now had almost zero resale value) would have to suddenly take this vehicle off the road and take out a new loan on a new car in order to get a ten per cent rate increase. And then there would be a two-tiered pricing system in effect creating a situation in which the public would never know what rate they would be paying when they hailed a cab (the Crown Vics look identical from the outside).
But Guiliani's comment was not taken seriously. It was a mean-spirited and disingenuous remark made by a lame duck official as a parting shot to the members of an industry he genuinely disliked. Why that was so could be the subject of another post. But I include it here as an example of how politics can effect an industry that has no clout. And as a lead-in to what happened next.
As annoyed as I was when I heard this comment, I knew that in another week Guiliani, thank God, would no longer be mayor and Bloomberg, who as far as I knew had no personal animosity toward taxi drivers, would take over. So I wasn't too concerned. The 26 per cent rate increase had already been proposed by the TLC and it was just a matter of a short time before it would clear the usual bureaucratic hurdles.
Bloomberg became mayor on January 1st, 2002. A month went by and nothing was heard about the rate increase. Another month went by. Nothing. And then another. I became puzzled and worried. It was taking way more time than it ever had in previous years for this proposed rate increase to be approved.
And then one day while driving my own car toward my taxi garage to start a night shift, I heard on the radio the voice of the taxi commissioner, Mr. Daus. He said that new industry data indicates that there are enough drivers at this time so a rate increase is no longer being considered.
Whaaat??!!
You did not want to be anywhere around me at this particular moment. I wound up screaming so loudly at my radio that I had a sore throat for two days.
It made no sense. He might as well have gone on the air and said that from now on taxi drivers will be required to wear their underwear on the outside of their pants. (Old Woody Allen joke from the movie Bananas.) There are enough taxi drivers at this time? Since when did that become the criterion for a rate increase? The reason for the rates to go up is supposed to be that rising costs of living and doing business warrant it. If we are to assume that a sufficient or insufficient number of people currently driving cabs is the criterion, we must also assume that the thinking is that no rate increase will be given until everyone is so poor that they are absolutely forced to quit! And how mean-spirited would that be?
I didn't believe for a minute that this was the real reason for this announcement. Beside the fact that it made no sense, if it was true the commissioner would never have said it. I knew there was some other reason, but I couldn't imagine what it could be. I started considering various conspiracy theories that might explain it. But nothing quite made sense. And months and months and months went by without that desperately needed fare increase becoming a reality.
Then, finally, in February of 2004 - two years later - the TLC announced that the same 26 per cent fare increase was again being considered. The bureaucratic process was put into motion and in early May '04 we did get that increase. (And no mention was made of there now being enough or not enough drivers.)
About a week later I had a realization that was like the proverbial bolt of lightning streaking through the darkness. I suddenly understood why the fare increase had been delayed for two years after it had appeared to be a done deal in 2001. Here's what actually happened...
A few months after Mr. Bloomberg became mayor, the TLC announced that plans were being made to add 900 additional medallions over the course of three years to the streets of New York. (A medallion is a license to own one taxicab. One medallion equals one cab.) This is an occurrence that is a rarity in NYC. It would be only the second time since 1937 that medallions had been added to the fleet, bringing the number from 12,187 to 13,087.
But, like fare increases, this cannot be accomplished by mayoral decree. Thorough environmental impact studies must be done and the whole thing must be passed on by various agencies and committees. It's a long process that would take about a year and a half. But when it does happen, it's a goldmine for the city because these medallions are auctioned off to the highest bidders. And the going price of a medallion at that time was around $250,000.
Mayor Bloomberg is a self-made billionaire who knows how to make money. He realized two things when he heard about the proposed fare increase just after he became mayor. One, that if adding more taxis to the streets could be justified, it would mean a ton of revenue for the city. And two, if the fare increase could be postponed until the new medallions were about to be auctioned, it would mean that much more money for the city because the value of the medallion would go up.
And he was right. The medallions went on auction simultaneously with the rate increase in May '04 and the value of the medallion shot up to around $350,000. And the city made a ton of money. But it was at the expense of the taxi drivers who deserved and were about to get a rate increase in 2002 but did not get one until two years later. That cost the taxi driver of NYC thousands of dollars that he needed badly just to pay for the basic expenses of living.
And that was the real reason for the delay in the rate increase. And that is what the mayor did not say.
Now you may be wondering how I can be so sure about this. Well, I'll tell you. First of all, it's completely logical. But secondly, a couple of months ago I had a passenger in my cab who, through the course of conversation, told me he works as a member of the mayor's staff. He was quite a nice guy and we had a free-flowing discussion, touching on things like how the mayor's office was organized into various functions, the congestion tax (click here for my previous post), and my thoughts about Guiliani. Just to see what he'd say, I mentioned that even though Mayor Bloomberg had intervened to delay the rate increase we were supposed to get in 2002 in order to coincide with the sale of the new medallions in 2004 - and this was something that had cost me thousands of dollars - I still liked him a lot better than Guiliani. Because with Bloomberg it was a business move, and I respect that even if it was at my expense. With Guiliani, it was personal.
And then he confirmed that what I'd just said was true - Mayor Bloomberg had indeed intervened to delay the rate increase.
So ladies and gentlemen, we have a little investigative journalism here with one completely credible witness. That may or may not be good enough for the NY Times, I don't know, but it is good enough for my blog! And as far as I know, this has never been revealed in any other media. So you can say you heard it here first.

Solution
I will say one thing favorable about Mayor Bloomberg. During his term a rule has been created that puts a cap on the leasing fee that can be charged by the garages to the drivers. And most of the money from the '04 rate increase and all of the money from the small '06 rate increase (click here to learn about that) went to the drivers. I think he felt guilty about what he'd done in '02 and wanted to make it up to us. And this shows that he's not an unfair person.
Nevertheless, the fact is that the taxi industry has no clout with City Hall and is therefore subject to the whims, chicaneries, and personal prejudices of whoever happens to be the mayor or those to whom he has delegated authority. And that is an unfair playing field.
The issue that underlies the protest about the mandated installation of the GPS tracking system is money. The city tells us what we can charge for our services, it is not enough, and then we must beg them for rate increases which are usually not forthcoming. If taxi drivers were making a good living, and the cost of the installation of the new system was being passed on to the consumer, it would not be such a big deal. So for real change to occur, the arbitraries need to be removed from the process.
I have an idea.
I think real change that could improve the substandard working conditions of the NYC taxi driver could come not from the executive branch of the city government (the mayor) but from the legislative branch (the City Council). I think a law needs to be created.
In New York City there is a system in place that is used to protect the tenants of rent-stabilized apartments from price gouging. A group called the Rent Guidelines Board studies the economics that affect landlords each year and sets a maximum percentage that rents can be raised. This is the law.
I think a similar law needs to be created regarding taxi fares. The function of examining the costs of being in the taxi business should be an ongoing affair that results in a mandatory adjustment of the rates at a specific time. Like once every two years.
This would take the politics out of the procedure.
And it would be fair and would do a great deal to stabilize the taxi industry.
And I'll tell you something else. It would be acceptable to the riding public. Everyone knows we live in an inflating economy. We accept the idea that as time goes on the prices go up a bit. But what drives passengers crazy is the huge rate increase. A moderate, predictible increase every two years would be tolerable and understandable. And fair.
I think the Taxi Workers Alliance should move its efforts away from the mayor and the TLC and focus on what allies may be found in the City Council. And make this idea the law.
And In Conclusion...
All right, I've said all I want to say about politics and taxis. Hopefully I have shed some light on what actually goes on. And who knows, maybe this idea will take root and do some good.
But in any case this blog will now return to what I have intended it to be - stories about karma vs. coincidence, traffic jams, and drunks who puke in the back seat.
Along with an occasional dog.