Time Magazine Article and Promotional Video

I've had an article published in the online edition of Time Magazine.

Click here.

It's called "The Art of Hailing a Cab". In it I offer sage advice as to the proper way of executing this vital form of urban communication. Here you will also find the official "International Taxi-Hailing Point System" which puts in ink how points are awarded for scoring hails, from 1.0 at the bottom to 6.0 - the "perfect hail" - at the very top. Like ice skating.

It's actually an abbreviated version of a section of Chapter 16, "Taxi!", from my book. Of course you'll have to buy the book to read the whole thing.

So there's the obligatory plug.

Note: When this post was originally published it included a one-minute, promotional video which the folks at Time were nice enough to allow us to include. This was put together by Scooter McCrae, the video wizard at HarperCollins, who rode around with me for six hours one night. Six hours of filming reduced to a one-minute video - that's show biz.

You can now see the video by going to the post "Get 'Em While They're Hot" in this blog.  Here you will find me navigating the streets of New York City while pontificating at the same time, a thrilling display of multi-tasking which took me years to master.

Hope you'll enjoy watching it.

The Car On East 86th Street

You may have heard that we had a blizzard in New York City on December 26th. They say it was in the vicinity of 20 inches and was the 6th largest snowstorm ever recorded here, but I don't know if it was really that big. It was certainly a huge storm, but men in general and weathermen in particular tend to exaggerate when it comes to inches.

In any case, the story here wasn't so much the storm itself as it was the failure of those in charge to clean it up. In New York the snow removal is done by the Sanitation Department. The army of sanitation workers, who are normally removing trash, become the people plowing and salting the streets. It's a highly organized, military-style operation when it's done correctly. The city streets are designated primary, secondary, and tertiary in importance and are attacked in that order. In Manhattan, this means the highways, avenues, and major cross-town streets are cleared first.

Taxi drivers need to be extremely aware of predictions of snowstorms, as the potential for disaster is everywhere even in relatively minor events. Unfortunately, most of us learn this the hard way. I was initiated by ice myself one night in 1981. We were in the beginning of a medium-sized storm and I was driving a Checker cab which had a two-way radio in it for business purposes (no longer allowed in yellow cabs). A call for a lucrative out-of-town ride kept coming through and no one would take it. Eventually the dispatcher was sounding desperate and I hesitatingly agreed to do the job, taking an executive from "Black Rock", the CBS headquarters on 6th Avenue, to his home in Darien, Connecticut. Although the snow was steadily falling, I had no problem getting the fellow to his residence. But a couple of minutes after dropping him off I skidded into a snow drift as I came down a hill and got completely stuck there. The Checkers (like the Ford Crown Victorias we drive today) had rear-wheel drive and thus had terrible traction in the snow. These were the days before cell phones, of course, and I was on a back road at midnight with no civilization in sight, so I was truly stuck and quite upset with Checkers, the weather, God, and especially myself for having taken the job against my better judgement in the first place. Luckily, a couple of very nice people in a four-wheel drive Jeep eventually came along and towed me out of there, even tagging along behind me to make sure I made it back to the highway safely. Lesson learned, and here it is. (New York taxi drivers, take note.)

1. If possible, don't drive at all during a real snow storm (more than three inches). Your chances of having an accident are enormously greater than normal and you won't make decent money, anyway, because the weather will slow you down to less than half speed and there isn't much business on the streets. People tend to stay indoors while the snow is coming down.

2. Wait a few hours until after the snow has stopped falling before venturing out. If the Sanitation Department is on the ball, the primary roads will be plowed and salted by that time.

3. For 24 hours after a major storm, ride with your "off-duty" light on and your doors locked. Ascertain that a passenger isn't leaving Manhattan before you allow him into your cab. The reason for this is that however bad the secondary and tertiary streets may be in Manhattan, they're much, much worse in the outer boroughs. Plus it will take you forever to get back to Manhattan (without a passenger) if you make it back at all.

4. Use the avenues and major cross-town streets as much as possible while driving in Manhattan. If a passenger's destination is on a street that hasn't been properly plowed, ask if it would be all right if you could drop them off on the corner (unless the passenger is disabled in any way).

Following my own rules, I called my garage when the storm was just beginning and told the dispatcher I would not be coming in, even though it was a Sunday, normally one of my driving days. He said that was okay, a fortunate response because the owner of the garage (my boss) might have instructed him to tell any driver who didn't come in that he'd have to pay for the shift even if he didn't work it. That's the way it's been since the recession started in '08 and garages have been overflowing with drivers, some of whom are turned away because there are no cabs for them. This surplus of drivers is a new thing in New York, by the way. In all my years in this business, there had never been a time when there were enough drivers for all the cabs. Until now.

Anyway, I agreed to drive the Monday night shift. It was seemingly a good strategy because the snow, as predicted, stopped falling on Monday morning and that gave the Sanitation Department over six hours to salt and plow the primary streets before my shift would begin at 5:00. That should be enough time, right?

Wrong!

I was alarmed when emerging from the subway to see major Manhattan avenues unsalted and snow-covered - not good! Walking a few blocks to my garage, I stared in astonished dismay at a bus that had been abandoned and was left completely blocking an intersection. It was an eerie sight I had never seen before and looked more like post-disaster than post-snowstorm.

I entered my garage where employees were coping with the chaos that blizzards create in the taxi world. I was given the keys to a cab and told it was "ready to go", meaning it wasn't stuck in a snow drift. An hour later, after clearing the cab and freeing it from the drift it wasn't in, I pulled out into the slippery night, wondering if what I'd seen between the subway stop and my garage had been an aberration.

It had not been. Manhattan was a mess. The avenues and major cross-town streets such as Houston and Canal had been plowed perhaps once before the snow had stopped falling and then were newly covered with a few more inches, enough to keep the top speed of vehicles at around ten miles per hour. Even Times Square was a slippery adventure at 8 p.m. And that's how things remained throughout the night. It wasn't until 2 a.m. that I finally saw some salters and plows on a few of the avenues. And the abandoned bus that I'd seen on my way to the garage was not alone - I encountered at least half a dozen more during the course of my shift.

As the night wore on, veterans of New York snowstorms such as myself and many of my passengers realized something was amiss and we began speculating through our anger as to what the hell was going on. This storm had not been a surprise. It had been forecast accurately more than a day before it arrived. Where was the Sanitation Department? Suspicion began to grow that this may not have been merely incompetence but may have been a union tactic against management - the conspiracy theory! The mayor, who is still trying to master the art of speaking from both sides of his mouth, at first was making excuses, saying that we'd "never seen a storm like this". (Oh, really? I have.) Then, noticing the rising tide of outrage, he started putting heads on pikes. Investigations have since been initiated by the City Council and even prosecutors, so we may someday get to the bottom of it.

But be that as it may, I realized in retrospect that, like many inconveniences and minor disasters, something of value had been inadvertently created by the mess. It was something I'd seen during the night but which took me until the next day to comprehend that it potentially had the stuff of legend about it. Something symbolic. Something that could stand as a metaphor for the angst of urban living.

It was the car on East 86th Street.

At 10 p.m. I picked up a woman at 86th and Amsterdam on the Upper West Side who wanted to go straight across the Central Park transverse to 91st Street and 1st Avenue on the Upper East Side. Our route would take us all the way across town on 86th, a major, four-lane cross-street that runs in both directions (in other words, it's not one-way, like most streets in Manhattan). It was this woman who told me about "the car". Apparently this vehicle had achieved instant infamy in the neighborhood.

She said that not too long after the snow had started coming down heavily during the previous night, at around 7 p.m., a car had been abandoned right in the middle of 86th Street between 2nd and 3rd Avenues. Not double-parked. Not pushed off to the side. Just sitting there in the middle of 86th Street. She, like I, had seen many big snowstorms in New York City, but she could not recall ever seeing a car just sitting there in the middle of a major crosstown street. Neither could I.

She went on to tell me that earlier in the evening she had taken a bus across town to the West Side, where I'd picked her up. The route of this bus went along 86th Street, but had encountered a problem in transit. It couldn't make its way around this abandoned car - which was still there eight hours after the snow had stopped falling - nor could any of the other buses on the 86th Street route.

Solution? Take a detour. All day long and into the night the buses that normally go straight across 86th had instead been making a left turn onto 2nd Avenue, going down to 79th Street (the next major cross-street), and then coming back uptown to 86th on 3rd Avenue in order to avoid "the car".

Slip-sliding along 86th Street, we wondered when we got over to the East Side if "the car" would still be there between 2nd and 3rd Avenues. Actually I was hoping it would be, as I wanted to witness the spectacle for myself.

It was!

We had a mutual lamentation about the absurdity of it. How many individuals and city agencies had dropped the ball here? First, of course, the person who had walked away from his own car and had not come back to get it out of there, even many hours after the snow had stopped falling. Second, the people in the area who assumingly could have at least helped him push the car off to the side. Third, whatever towing service the owner of the car could not get help from. Fourth, the Traffic Department which normally will tow your car away if it is twenty seconds beyond the time posted on the "no parking" sign. Fifth, the Police Department, which has tow trucks of its own. And sixth, the Transit Authority which we can assume was too busy trying to get their own buses out of the snow to do anything about a car that was blocking one of its routes.

There was, however, one city agency which had not dropped the ball.

The Sanitation Department.

For surrounding "the car" on both sides were piles of snow which had been deposited there by the plows attached to city garbage trucks, thus creating an impassable island in the middle of 86th Street.

You've gotta love irony.

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And you've gotta love Pictures From A Taxi, too! Click here.

How To Beat A Ticket

Back in December I was given four moving-violation tickets for a single incident by a particularly mean-spirited cop. (To read about it, click here.) These tickets could have meant six points on my license and $400 in fines if found guilty on all charges, so beating them was a big deal to me, especially since in New York City taxi drivers are subjected to special rules, one of them being that if you get six points on your license your hack license is automatically suspended for one month.

That rule, by the way, applies whether you get the points while driving a taxi or while driving your own car. Which means that a New York taxi driver could be driving a rented car in Wyoming, get a ticket at a speed trap or whatever, and lose his job in New York City. Seems clearly unconstitutional to me, but it's a rule that has stood since it was put in place by Mayor Crueliani, I mean Giuliani, in the late '90s.

But I digress.

I had to put my many years of experience in trying to beat tickets to work here because so much was at stake. I'm happy to say I was successful (or this post wouldn't be titled "How To Beat A Ticket"!) and, in reflection, I realized I might be able to pass a few tips on to you. So here goes.

1. The process of beating the ticket begins at the very moment the cop puts it in your hand. You have already (politely) tried to talk your way out of it, but that has failed. There is an impetus within you to say something sarcastic as the cop turns and walks away. Don't. Just shut up. The reason is that cops make notes of all pertinent data when writing tickets, and you want the cop to forget you. You don't want the cop going back to his squad car and noting, "make sure you nail this asshole". You're going to meet him again in a courtroom and you want the cop to have no special recollection of you.

2. Examine the ticket itself for errors. I have been surprised several times to find mistakes made in the transference of information from the driver's license and vehicle registration to the ticket. I once had a ticket dismissed by a judge who told me I "didn't have to say a word" - the ticket contained an error and that was all it took. Of the four tickets I had been given this time, two of them contained two mistakes and the other two contained one mistake. This doesn't guarantee a dismissal - apparently that depends on the mood of the judge - but it may be all you'll need. And it certainly helps present the argument that the cop's ability to observe what he says happened (as opposed to what you say) is questionable. This can be quite important because these cases usually really come down to your word against the cop's and the judge, if he's sympathetic to you, will be searching for any reason he can find to see it your way.

3. Delay, delay, delay. The most successful tactic for beating a ticket in New York City is to delay the hearing date which you receive in the mail after pleading "not guilty". The reason for this is that the hearing date you are first given will be a day that has been set aside for the cop's convenience as a "court day". The second or third date may not be a time that's as convenient for the cop and he may not show up at all or, as happened in my case, he may show up in his street clothes without his notes, and thus need to ask the judge for a delay himself because he is unprepared. Fortunately for me the judge did not grant his request and dismissed the tickets on the spot.

4. Do your homework. Don't show up empty-handed. Always prepare and bring with you a diagram that shows the streets, vehicles, and any other relevant information. Take photographs, if that would help prove your case. If a video could be useful, make one, and post it on YouTube so it can be referred to with the court's computer. (Just be sure it's less than 10 minutes in length - that's the time limit on YouTube.) If you have any witnesses prepare a statement of the facts of the case and get them to not only sign it, but to notarize it. A person who stands before a judge with an organized stack of stuff in his hand adds credibility and a bit of intrigue (what's he got there?) to himself. A person who is empty-handed looks like just another liar.

5. Try to get the judge to like you. Now here is something I'll bet you never thought of: traffic court judges hear the same insipid excuses from defendants day after day, week after week, year after year. They become bored and cynical and difficult to convince. Try to give them something that's a bit original. Here's an example. Many years ago I was waiting for a fare at 3 a.m. in front of a bar that was frequented by transsexuals. The meanest cop I have ever met came along and wrote myself and the two other taxi drivers in line in front of me tickets for double-parking. It was an outrageously mean ticket and when I asked the cop why he was doing this, after first threatening to "collar" me, he snarled back that it was because "we don't like this place". When I went to court I told the judge that I had just pulled up at the bar behind two other cabs and "a person who I thought was a woman" dropped money down on the front seat and exited the cab, leaving me there counting the money when the cop came along. So I wasn't technically "double-parked", I was momentarily "standing". My story, although a complete lie, entertained the judge and he decided to give me "the benefit of the doubt" and dismissed the ticket.

6. As you're waiting in the courtroom for your case to be called, say these words to yourself: "I can do this. I'm going to win."

Hope this helps!

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And if it doesn't, maybe this will: click here for Pictures From A Taxi.

How To Get A Taxi Driver To Slow Down

Being that I am perceived by so many to be the last English-speaking, American white guy to be driving a cab in New York City, I have often found myself serving as the default complaint department for the entire taxi industry. And the complaint I hear most often is about a ride from hell in which a cabbie drove 90 miles per hour on a highway, zigzagged between huge trucks, tailgated every vehicle on the road, and yet somehow arrived at the destination without an accident.

Interestingly, whenever I hear this story it is told by the survivor with a big smile on his face. Apparently danger is great fun if you come out alive. Nevertheless, I always ask these two questions:

1) Did you put on your seat belt?

2) Did you ask the driver to slow down?

Invariably the answers I get to both questions are, "Uhhh... noooo... ha-ha-ha-ha."

Now as far as the seat belts are concerned, what can I say, obviously anyone should have put them on when being transported by a maniac, and there's no point in belaboring the point. But it's this other question that intrigues me. What is it that stops a person who clearly feels his life is in danger (which it is) from speaking up?

Well, from what I can best perceive, it's fear. Fear that the comment will further anger the driver and that will make him drive even faster, and then there will be an accident for sure. So people just say a silent prayer and hold on tight to their rosary beads and the hand straps.

These passengers, however, do understand, even if it's just on an instinctive level, that asking a driver to slow down is entering a minefield of taxicab etiquette. The truth is that, although a cabbie routinely receives substandard wages and a lower social status than his job deserves, one thing he always feels he has is his professional pride. Like being insulted by a passenger who gives directions to simple destinations (see my last post), being asked to slow down clearly implies that the driver is deficient in the one thing at which he knows he has superhuman powers: the ability to drive an automobile.

And for the most part, this is true. In New York City, anyone who has been driving a cab for two years or more is very likely to have mastered the craft of controlling a car to a level that is not understood by the average driver. It's an ability not only to be at cause over his own vehicle, but to be able to predict the motion of all other particles in the playing field - cars, buses, police cars, trucks, fire engines, ambulances, motorcycles, bicycles, pedestrians, maniacs on roller blades, pigeons, and dogs - and make adjustments to his own motion without even thinking about it. It can be compared to a pianist whose fingers can play concertos while what he's actually thinking about it is just how much emphasis he should give to a note that is still two minutes away.

Indeed, one of the most treasured compliments ever given to me as a driver was from a passenger in my cab who turned out to be an instructor of racing car drivers. He was aware of the nuances in my driving and commented to me about it. Music to my ears!

But what can you do when the driver you are stuck with appears to be not a maestro but a madman? Aside from calling your family to tell them that you love them, here's the solution:

1) Compliment the driver on his driving skill. I mean, heap it on. Say something like, "You know, I've been watching the way you've been moving through traffic and I gotta tell you, you have awesome driving ability. It's like you're an acrobat in the circus or something. Really amazing."

2) And then say this: "But, listen, I think I ate something a little while ago that's not agreeing with me. I'm feeling like I may get sick. Would it be possible for you to drive a little slower please? "

It will work, I guarantee it. You've removed the pride button and you've given him his own personal reason for cooperating with you. The three most feared things in the life of a taxi driver are death, paralysis, and somebody throwing up in your cab.

The funny thing is, I've been giving this advice to passengers for years and then recently I had a passenger ask me to slow down because she was feeling a little nauseous!

Irony!

But that's what life is like, isn't it?

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And life is also like this: clicking here for Pictures From A Taxi.

How To Insult A Taxi Driver

Taxi drivers become pretty much immune to the unintended insults of passengers. Someone from out of town gives you a twenty-cent tip on a $5.80 fare and then tells you to "have a good night". Okay, he doesn't know about tipping. No big deal, it sails right over your shoulder.

Or a guy and a girl and go beyond the socially acceptable sitting close together while looking affectionately into each other's eyes and break out into a lip-locking, saliva-exchanging embrace, as if there wasn't another human being sitting right there in front of them. You chalk it up to crazy kids in love (with alcohol) and it flies out the window.

Or something as common as a person getting in the cab and barking out the destination without saying "please". Humph, well, okay, not gonna condemn a person in the imaginary Court of Intolerable Behavior just because of that. We'll give the guy another chance.

But there is one thing I find particularly difficult to endure. One thing that sets off a spark that gets an immediate reaction unless I practically gag myself to stop bullets from shooting out of my mouth. And I'll bet you wouldn't guess what it is.

Being told to drive faster? Or slower?

Being accused of going the wrong way?

Being asked why a smart person like yourself is driving a taxicab?

Being told how competent the cab drivers in London are?

No, it's none of these things, although the one about London cab drivers hints of it. Here's what it is: being given directions to a destination that anyone would know unless you were a complete moron. For example, a person gets in and says he's going to Penn Station. Then he tells you how to get there. He doesn't ask you if you know where Penn Station is, although that would be almost as bad. He just tells you how to get there, assuming you don't already know.

This drives me over the edge. And it happened a few nights ago.

A twenty-something guy and girl jumped in the cab at around midnight at 6th Avenue and 36th Street. In a heavily-accented voice, the young man told me they were going to 75th Street between Columbus and Amsterdam Avenues. Now, this is easy navigation. Really easy. All a cabbie would have to know in order to carry out this assignment would be a) where is Columbus Avenue and in what direction does it run, b) where is Amsterdam Avenue and in what direction does that run, c) where is Central Park West and in what direction does that run, and d) in what direction does 75th Street run?

All right, there might be one other thing: where is 75th Street? The answer to that is that it's the one after 74th Street. The answers to the other questions are that Columbus is the same as 9th Avenue and runs downtown, Amsterdam is the same as 10th and runs uptown, Central Park West is the same as 8th Avenue and runs both uptown and downtown, and 75th Street, like almost all odd-numbered streets in Manhattan, runs west. I grant you that if you knew absolutely nothing about Manhattan, you would not know these things. However, if you were a taxi driver, you would have mastered these basics literally on your first day or two behind the wheel. Certainly within a week.

Unless you were a complete, utter, and hopeless moron.

So I rolled uptown with the green lights all the way up 6th Avenue until we reached the point where it ends at Central Park South (another name for 59th Street) and then I turned left, heading west toward 7th Avenue. My passengers were chatting quietly to each other and had not engaged me in conversation and I had paid no special attention to them, being content to listen to the oldies station that was playing softly on the radio. But then the guy began his massive faux pas by leaning forward and starting to speak.

"Take Central Park West to 75th Street and make a left," he said.

I bristled. This is like telling a hot dog vendor how to put mustard on a frankfurter. But it got worse.

"Central Park West," he explained, "is two-ways, so you can go uptown on it. 75th Street runs west - you can make a left turn onto it."

That was the end. This was the equivalent of telling the hot dog vendor why people like to put mustard on their frankfurters. I had to retaliate.

"Where are you from?" I asked him.

"Italy," he replied.

"I drive a taxi for 30 years," I said, "and then some guy from Italy gets in my cab and tells me how to get to 75th Street! That's like me telling you where Naples is... please... I'm going to shoot myself!"

Now even though my response was gift-wrapped in sarcasm, it was intended to point out the guy's insensitivity with some humor and get a laugh. I said the same thing once to a fellow from Sweden and he took it well. But the giovanotto (that's "young man" in Italian) did not. He sat there as cold as spumoni and didn't say a word. Clearly, I had offended him.

So what we suddenly had here was a) he unintentionally insulted me, b) I tried to retain my professional pride and unintentionally insulted him, and c) I realized the vibe in the cab was now uncomfortably hostile so, always assuming that more communication is better than less, I tried to lighten things up by making small talk.

"By the way, what's the name of the body of water that adjoins Naples?" I asked. It was just something to say.

I was ignored.

Now I was offended again. I was damned if I was going to sit there and be insulted and then be insulted again by being ignored. I raised my voice slightly and put an edge on it. "Excuse me," I repeated, "what's the name of the body of water that adjoins Naples?"

"The Tyrrhenian Sea," the girl replied in her own pleasantly accented voice.

"Thank you."

And that was it on the peace-making. The remaining 60 seconds of the ride were spent in a silent chilliness that could be likened to the Arctic Ocean at midnight, with a supercheap tip at the end and a brief, two-way staring fight between myself in the cab and the guy as he ascended the steps to his brownstone.

I felt bad that what should have been a pleasant ride home for these people had instead wound up in a whirlpool of hostility.

But not as bad as I would have felt if I'd let the insult go by unchallenged.

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And also not as bad as a I would have felt if I'd neglected to mention that you can click here for Pictures From A Taxi.